Modem Hub helps the broadband industry deliver a better internet experience inside the home — combining hardware, intelligence, fulfilment, finance and installation into one seamless platform.
THE OPPORTUNITY
The in-home experience
hasn't kept up.
Australia has invested billions in getting faster internet to the premises.
But the customer doesn't experience the internet at the premises boundary.
They experience it on the couch. In the bedroom. At their desk. On the TV.
Across every device in their home.
The last few metres can determine the entire experience.
92%
of NBN customers have at least one aspect of their in-home setup that could be improved.
59%
don't have their Wi-Fi router positioned centrally.
55%
are using a router more than two years old.
70%
of customers who changed their setup experienced improved internet performance.
Source: nbn The 5 worst Wi-Fi mistakes (2024) →
OUR SOLUTIONS
Modem Hub brings together decisions that have traditionally been fragmented across vendors, distributors, ISPs, installers and customers.
01. HARDWARE
Access to purpose-selected routers, gateways and mesh systems designed for better in-home experiences.
02. ADRES
Address-driven recommendations to determine the right setup for each home.
03. FULFILMENT
Procurement, storage, configuration and delivery — without ISPs needing to build the infrastructure.
04. FINANCE
Flexible commercial models to help providers deploy better equipment.
05. INSTALLATION
Professional installation options that ensure hardware is positioned, connected and configured correctly.
BUILT FOR THE BROADBAND ECOSYSTEM
We work with every part of the broadband ecosystem to deliver better outcomes inside the home.
Improve the customer journey from plan selection through to the experience inside the home.
Help customers understand what equipment their home actually needs — before they buy.
Help close the gap between network performance and the customer’s real-world experience.
Turn great hardware into better customer outcomes through recommendation, distribution and deployment.
THE COMPLETE JOURNEY
1. Understand
ADRES analyses the property.
2. Recommend
Determine the right hardware and setup.
3. Fund
Flexible commercial options.
4. Fufill
Configured hardware delivered.
5. Install
Self-install assistance or professional install.
6. Experience
A home designed to actually use the connection.
OUR MISSION
Customers don't judge their ISP by the fibre running down their street. They judge it by whether the internet works where they live, work, stream and play.
Modem Hub exists to close the gap between the internet connection delivered to a home and the internet experience lived inside it.
A better connection deserves a better connected home.
A more connected tomorrow.